June 30th, 2016, Elaine Russell, CFO of Rinkya, my mother, Laurel’s and Scott’s mother, passed away.
Elaine-san was loved by everyone here at Rinkya and her passing has hit us all very hard, especially her children – Scott, Laurel and myself. We also know there are many of you that also had a very close relationship with her. This message is for you.
Elaine loved getting to know all of you. What you bought, why you bought it, what you were doing outside of Rinkya and what she could do to make Rinkya better for you. She often shared many stories of your personal lives with me and it made me feel like we really built something special. She made Rinkya something special, more than just a company – a home and a family. She lived and breathed this company because it was for her children.
Thank you to all of our customers who enable Rinkya to continue and provided my mother with the most rewarding career of her life with her children. You gave her purpose and challenged her to continue a career until she passed away at the age of 71. You taught her how to use the computer, how to do finances, taxes, collections, customer support and how to keep her mind sharp. She taught us how to care for all of you.
You also gave me, my brother Scott and my sister Laurel the most beautiful gift ever, which was the opportunity to work with our mother every single day. Because of all of you, we had the chance to talk with her and tell her we loved her every single day. Thank you for providing our family with a livelihood and this incredible, beautiful gift. We are forever grateful.
Things may be a little slow with answering inquires and questions regarding accounts and payments over the next few days. Don’t worry, we won’t charge any late fees if we leave you hanging. ^_^ ….and we thank you for your patience. She was after all, indispensable. ^_^ The warehouse and bidding are still running, taken over by our incredible family here at Rinkya. Please also feel free to ping customer support for any questions. Thank you for using us all these years and supporting us and we thank you for allowing us to continue in Elaine’s spirit.
Our father, Rick Russell will soon be joining us at Rinkya, taking our mom’s position because he wants to soak in every last piece of her he can. We look forward to introducing you all to him.
While we are extremely sad now, we also know that Rinkya is what keeps our family going and we’ll do our best to continue making it the best for all of you. It’s what Elaine would have wanted. ^^;
Thank you again for using Rinkya.
Heather Russell CEO
Laurel Russell (Former Social Media and Customer Service and Vice President)
Scott Russell (Warehouse Manager)
Richard Russell (Soon to be CFO)
Elaine Russell (CFO and Rinkya’s mom)